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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the very first thing you should do is click the Help button, which is visible on each page. A popup will appear. It includes detailed information about all the operations that you can perform on that particular page. Each pop-up menu appears on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have an extensive variety of how-to video clips clarifying how to work with our Control Panel. They're made for those of you who want to see how things are being done instead of only reading articles. Thus, everyone can swiftly find their way around our hosting Control Panel by simply watching our step-by-step instructional videos.

F.A.Q.

If you can't find the answer you searching for, have a glimpse at our comprehensive Frequently Asked Questions database, which comprises questions asked by actual people and provides real solutions. We periodically "revamp" our FAQ database with new entries so as to encompass all the new additions and innovations related to our system.

Ticketing System

If you still can't discover the solution you searching for in the Frequently Asked Questions section either, you can touch base with our excellent team of support engineers available 24x7x365 and ready to assist you with any problem. Each trouble ticket you send will be replied to within 1 hour (the average response time being just twenty minutes), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 275923

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com